Conditions of Sale

Please note our conditions of sale of tickets for events at The SSE SWALEC

1. Number of Tickets:
There is no maximum number of tickets per person / organisation that can be purchased, unless otherwise stipulated via official correspondence by Glamorgan County Cricket Club (the 'Club'). The Club reserves the right to refuse the sale of tickets to individuals or agencies. Please adhere to the published ticket limits. Orders exceeding the ticket limit can be cancelled by the Club without notification. This includes orders having the same name, billing address or credit/debit card.
In addition, any attempt to re-sell tickets on auction sites or similar e.g. eBay; will result in the cancellation of said order with no refund given.

2. Ways to Pay
Payment may be made using a credit or debit card only. The name of the cardholder and home billing address to which the card is registered must be supplied.

3. Ticket Allocation Unavailable
If the tickets you have requested are unavailable, we will automatically allocate alternative tickets at an equal or lesser value, subject to availability. No further communication will be made once tickets or stands are sold out.

4. Postage of Tickets
All postal orders will be sent out via second class post to mainland UK addresses only. The Club does not accept responsibility for tickets once they have been delivered to the specified address for that order. Tickets will be dispatched approximately 4 - 6 weeks before the date of each game.

5. Duplication of Tickets
No duplicate tickets will be issued under any circumstances whatsoever. Should the Club need to replace a ticket for any reason, an alternate seat at an equal or greater value will be provided, subject to an administration charge.

6. Re-selling of tickets
Tickets shall not be resold or transferred, save as mentioned in point 8 below, and shall not be purchased or obtained from or through any person, commercial agent, company or otherwise than directly by the applicant from the England and Wales Cricket Board (the 'ECB'), the Club or its authorised agent. Any tickets advertised for sale will be void with no refund given.

7. Ticket Issuing
If more than one ticket is issued to an applicant, those tickets may be used only by the applicant and the person(s) intending to accompany that applicant to and at the Event. The provision of such ticket by an applicant to such person without payment shall not contravene point 6 above.

8. Refusal of Entry
Tickets are issued subject to Ground Regulations (the 'Regulations') established by the ECB and the Club. The ECB and the Club shall be entitled to refuse admission to any ticket holder in reasonable circumstances and shall give written reasons if requested. A copy of the full Regulations currently in force is available upon request from the Club and is on display at the entrances to the The SSE SWALEC.

9. Breach of Terms and Conditions
Any ticket obtained in breach of these Terms and Conditions of Sale (the 'Conditions') shall be void and all rights conferred or evidenced by such ticket shall be nullified. Any person seeking to use a ticket obtained in breach of these Conditions in order to gain or provide entry to or remain at the Event will be a trespasser and will be ejected and liable to legal action.

10. Technology Usage
Please note that the use of any cameras, mobile phones, computers and other electronic equipment for the recording, transmission or communication of match details, statistics, images etc is not permitted other than with the proper accreditation.

11. Conditions of Entry
All spectators will be subjected to a search as a condition of entry. The Club strictly prohibits the importation of alcohol, cans, glass bottles or containers, sharp implements, all musical instruments, horns, offensive weapons or any item deemed to have safety implications into the stadium. Plastic containers are authorised provided the caps have been removed. All animals are prohibited.

12. Behaviour in the ground
Foul or abusive language or behaviour, entry onto the field of play at any time and the throwing of any article will not be tolerated and the Club reserves the right to eject spectators who are in breach of these Regulations.

13. Terms and Conditions
The purchaser agrees to abide by these Conditions and the Regulations at all times. The Club reserves the right to cancel your booking without notification if in the past you have defaulted on any payments or contravened any of these Conditions.

14. Ticket Property
Tickets remain the property of the ECB at all times.

15. Change of Conditions
The ECB and the Club reserves the right to change these Conditions from time to time. Where such change materially affects the rights of the purchaser, the purchaser will have the right to a full refund.

16. Ticket Refunds

Booking Protect - Booking Refund Protection
In addition to match refund schemes for major matches and the club's own policy for ticketed domestic events, Glamorgan CCC Ltd offers customers a booking refund protection service. For more details click here

2017 International Match Refund Scheme
Unable to attend the event:

Should you be unable to attend the Event for any reason, the applicant should contact the Club's Ticketing Department. Any refund requests will be judged on a case-by-case basis. Should the Club agree to take back a ticket, or allocation of tickets, refunds are subject to successful resale of the ticket(s) at face value and may be subject to an administration charge. No guarantee is given for a refund, whether in full or part, against any ticket order. Any refunds will be processed onto the applicant's credit/debit card only, details of which were provided to the Club at the time of purchase.

If play is restricted:

NatWest T20 INTERNATIONAL - ENGLAND v SOUTH AFRICA 25th June, 2017 

If play is restricted or does not take place at the ground on the day for which this ticket is valid, you will be entitled to a refund of only the match ticket value subject to there being 9.5 overs or less of the match because of adverse weather conditions and no result is obtained - a full refund. In no other circumstances can money be refunded. In respect of tickets purchased in advance for the day on which the ticket is valid, refunds will be made automatically by Glamorgan County Cricket Club to the original purchaser only, either by refunding his or her debit or credit card or by sending a cheque.

In no other circumstances can money be refunded.  Claims for refunds will be paid by cheque. In respect of tickets purchased at the Ground on the day for which this ticket is valid, refunds may be claimed by sending this ticket with your name and address in block capitals to Glamorgan County Cricket Club, Refunds Department, The SSE SWALEC, Cardiff, CF11 9XR within 28 days of the Match date. For refund queries telephone 02920 419311 or email tickets@glamorgancricket.co.uk. Also visit www.ecb.co.uk/refundscheme. Please allow 30 days from the receipt of the claim for your refund to be processed.

Cricket is against ticket touting - you must not buy or sell this ticket for more than its face value. Please see www.ecb.co.uk/toutsout for full re-sale/refund policy. All tickets are issued by or on behalf of Glamorgan County Cricket Club. Each ticket is and shall remain at all times the property of Glamorgan County Cricket Club.

No person who is subject to a life ban imposed and/or recognised by the ICC, the ECB or any other ICC Member as a result of a breach of any applicable ICC, ECB or other ICC Member rules, regulations, codes or directives shall be permitted to enter the ground any any such person found within the ground on the day of the match shall be liable to immediate removal from the ground.

Please note that the use of any cameras or mobile devices or any electronic equipment, for the recording, transmission or communication of match footage, details, statistics, images (on any platforms including but not limited to websites and social media) etc, is not permited other than with the proper accreditation. All ground regulations apply.

2017 Domestic Match Refund Scheme 

Should you be unable to attend the Event for any reason, the applicant should contact the Club's Ticketing Department. Any refund requests will be judged on a case-by-case basis. Should the Club agree to take back a ticket, or allocation of tickets, refunds are subject to successful resale of the ticket(s) at face value and may be subject to an administration charge. No guarantee is given for a refund, whether in full or part, against any ticket order. Any refunds will be processed onto the applicant's credit/debit card only, details of which were provided to the Club at the time of purchase.

Customers who have purchased an individual match ticket are eligible for a refund if the match is affected due to adverse weather conditions. If play is restricted or does not take place at the ground on the day for which the ticket is valid, you may claim a refund of the match ticket value subject to there being:

Refund Scheme - NatWest T20 Blast 
If play is restricted or does not take place at the ground on the day for which this ticket is valid, you may claim a refund of only the match ticket value subject to there being: 9.5 overs or less of the headline match of the day because of adverse weather conditions and no result is obtained - a full refund. In no other circumstances can money be refunded.

Please note that there is a variation to this policy for knock-out fixtures, where a reserve day is in operation. Tickets remain valid for the reserve day, but there is no refund should you not be able to attend the reserve day. On the reserve day, the standard refund policy will be in operation as detailed above.

Refund Scheme - Royal London One-Day Cup 
If play is restricted or does not take place at the ground on the day for which this ticket is valid, you may claim a refund of only the match ticket value subject to there being: 14.5 overs or less of the headline match of the day because of adverse weather conditions and no result is obtained - a full refund. In no other circumstances can money be refunded.

Refund Scheme - Specsavers County Championship 
No play because of adverse weather conditions on the day for which the ticket is valid and no result is obtained - a full refund.

Claiming a refund:

Further information on how to claim your refund is detailed on the reverse of each match ticket. Refund requests should be submitted within 28 days of the final domestic match of the season. Please allow up to 30 days from placing the claim for us to process your refund. For refund queries please contact the Club's Ticketing Department at the following address:

Glamorgan CCC Ltd
The SSE SWALEC
Cardiff
CF11 9XR

If you would rather exchange a ticket from a match affected due to adverse weather conditions, you may do so by presenting the match ticket at the ticket booth on the day of the alternate match you wish to attend. Ticket exchanges are not available in advance of the alternate match you wish to attend and are only available for matches within the same competition, excluding knockout matches.


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