Glamorgan CCC offers a booking protect service which provides refund protection for any ticket products you purchase from the club and is in addition to the club's refund policy for domestic matches and the refund scheme for major events in the event of wet weather.
Booking Refund Protection
All refunds are administered by Booking Protect. You will be provided with a refund on any unused booking if you are unable to attend the booked event due to any of the circumstances set out below.
The following words or phrases have the meaning shown below wherever they appear in bold in this document.
You/Your/Yourself – A person who has made a booking alone or as part of a group with us.
Doctor – A qualified medical practitioner registered with a recognised professional body. A doctor cannot be you or a member of your immediate family.
Emergency Services – The Police, Fire and Rescue Service or Emergency Medical Services.
Booking/Booked event – The pre-planned and pre-booked service(s)/event(s)/ticket(s) including booking
service fees transacted with us by you.
Group– Any number of people who have made a booking with us with Booking Refund Protection in the same transaction.
Illness – A physical or mental condition confirmed by a doctor that prevents you from attending the booked event.
Immediate family – Your husband, wife, partner, civil partner, parent, child, brother or sister.
Injury - A bodily injury confirmed by a doctor that prevents you from attending the booked event.
Public Transport Network – Any mode of public transport other than public hire taxis licensed for public use on which you had planned to travel to a booked event.
Ticket – A non-refundable, authorised ticket that was purchased from us where Booking Refund Protection has been purchased at the same time as purchasing the Ticket(s).
We/us/our – The booking vendor with whom you made the booking.
What will we refund?
We will refund the cost of your booking if you are unable to attend a booked event due to:
What will we not refund?
We will not provide a refund where:
We will not pay for travelling or associated expenses (unless travel costs are included as part of the total booking price), or any loss other than the purchase price, including booking fee, of the booked event.
We will not pay any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot, civil commotion, strikes, lockout, terrorism, malicious intent or vandalism, confiscation or nationalisation of or requisition or destruction of or damage to property by or under the order of any government or public or local authority.
We will not pay any costs you incur in submitting or providing evidence to support your refund application.
a) you must make all necessary arrangements to arrive at the event on time.
b) you must not be aware of any material fact, matter or circumstance, at the time Booking Refund Protection is purchased, which may give rise to a refund request.
c) you must take all reasonable precautions to prevent or reduce any request for a refund.
d) unless we agree otherwise:
i) the language of this document and all communications relating to it will be English; and
ii) all aspects of the contract, including negotiation and performance, are subject to English laws and the decisions of English courts.
e) refund protection is non-refundable unless cancelled within 14 days of purchase and the booking has not taken place. To cancel the refund protection you need to contact the vendor within 14 days.
Requesting a Refund
You must log into www.bookingprotect.com and fill in and submit the Refund Application Form as soon as possible after becoming aware of circumstances that may lead you to request a refund but no more than 45 days after the booked event.
You will be asked to provide at your own expense the following within 45 days of registering your refund application:
Booking Protect Ltd
83 Ducie Street
© Booking Protect Limited – Registered Company Number : 08968744