Please note our conditions of sale of tickets for events at Sophia Gardens Cardiff and refund policies below
Booking Protect - Booking Refund Protection
In addition to match refund schemes for major matches and the Club's own policy for ticketed domestic events, Glamorgan CCC Ltd offers customers a booking refund protection service. For more details click here
2018 Domestic Match Refund Scheme
Customers who have purchased an individual match ticket are eligible for a refund if the match is affected due to adverse weather conditions. If play is restricted or does not take place at the ground on the day for which the ticket is valid, you may claim a refund of the match ticket value subject to there being:
Refund Scheme - Vitality Blast
If play is restricted or does not take place at the ground on the day for which this ticket is valid, you may claim a refund of only the match ticket value subject to there being: 9.5 overs or less of the headline match of the day because of adverse weather conditions and no result is obtained - a full refund. In no other circumstances can money be refunded.
Please note that there is a variation to this policy for knock-out fixtures, where a reserve day is in operation. Tickets remain valid for the reserve day, but there is no refund should you not be able to attend the reserve day. On the reserve day, the standard refund policy will be in operation as detailed above.
No refund will be given to T20 season ticket holders if only one match is abandoned with no result obtained after less than 10 overs. However, a refund will be given at the end of the season - £8.50 per match abandoned with no result obtained after less than 10 overs for £60 T20 season ticket buyers and £10.00 per match for £70 T20 season ticket buyers thereafter.
Refund Scheme - Royal London One-Day Cup
If play is restricted or does not take place at the ground on the day for which this ticket is valid, you may claim a refund of only the match ticket value subject to there being: 14.5 overs or less of the headline match of the day because of adverse weather conditions and no result is obtained - a full refund. In no other circumstances can money be refunded.
Refund Scheme - Specsavers County Championship
No play because of adverse weather conditions on the day for which the ticket is valid and no result is obtained - a full refund.
2019 International Match Refund Scheme
VITALITY INTERNATIONAL T20: ENGLAND v PAKISTAN, 5th May 2019
If play is restricted or does not take place at the ground on the day for which this ticket is valid, you will be entitled to a refund of only the match ticket value subject to there being: (a) 9.5 overs or less because of adverse weather conditions and no result is obtained - a full refund; (b) 10 overs to 19.5 overs because of adverse weather conditions and no result is obtained - a 50% refund.
Claiming a refund for Glamorgan domestic fixtures:
Ticket refund requests should be submitted within 28 days of the weather-affected match in question. Please allow up to 30 days from placing the claim for us to process your refund.
Please return your tickets to:
Ticketing & Membership
The cost of your tickets will be refunded to the credit/debit card on which you made the purchase. If this is not possible or doesn't apply, a cheque for the relevant amount will be raised and sent to you by post.
Further information on how to claim your refund is detailed on the reverse of each match ticket. For refund queries please contact the Club's Ticketing Department.
If you would rather exchange a ticket from a match affected due to adverse weather conditions, you may do so by presenting the match ticket at the ticket booth on the day of the alternate match you wish to attend. Ticket exchanges are not available in advance of the alternate match you wish to attend and are only available for matches within the same competition, excluding knockout matches.
Conditions of Sale
1. Number of Tickets:
There is no maximum number of tickets per person / organisation that can be purchased, unless otherwise stipulated via official correspondence by Glamorgan County Cricket Club (the 'Club'). The Club reserves the right to refuse the sale of tickets to individuals or agencies. Please adhere to the published ticket limits. Orders exceeding the ticket limit can be cancelled by the Club without notification. This includes orders having the same name, billing address or credit/debit card. In addition, any attempt to re-sell tickets on auction sites or similar e.g. eBay; will result in the cancellation of said order with no refund given.
2. Ways to Pay
Payment may be made using a credit or debit card only. The name of the cardholder and home billing address to which the card is registered must be supplied.
3. Ticket Allocation Unavailable
If the tickets you have requested are unavailable, we will automatically allocate alternative tickets at an equal or lesser value, subject to availability. No further communication will be made once tickets or stands are sold out.
4. Postage of Tickets
All postal orders will be sent out via second class post to mainland UK addresses only. The Club does not accept responsibility for tickets once they have been delivered to the specified address for that order. Tickets will be dispatched approximately 4 - 6 weeks before the date of each game.
5. Duplication of Tickets
No duplicate tickets will be issued under any circumstances whatsoever. Should the Club need to replace a ticket for any reason, an alternate seat at an equal or greater value will be provided, subject to an administration charge.
6. Re-selling of tickets
Tickets shall not be resold or transferred, save as mentioned in point 8 below, and shall not be purchased or obtained from or through any person, commercial agent, company or otherwise than directly by the applicant from the England and Wales Cricket Board (the 'ECB'), the Club or its authorised agent. Any tickets advertised for sale will be void with no refund given.
7. Ticket Issuing
If more than one ticket is issued to an applicant, those tickets may be used only by the applicant and the person(s) intending to accompany that applicant to and at the Event. The provision of such ticket by an applicant to such person without payment shall not contravene point 6 above.
8. Refusal of Entry
Tickets are issued subject to Ground Regulations (the 'Regulations') established by the ECB and the Club. The ECB and the Club shall be entitled to refuse admission to any ticket holder in reasonable circumstances and shall give written reasons if requested. A copy of the full Regulations currently in force is available upon request from the Club and is on display at the entrances to Sophia Gardens Cardiff.
9. Breach of Terms and Conditions
Any ticket obtained in breach of these Terms and Conditions of Sale (the 'Conditions') shall be void and all rights conferred or evidenced by such ticket shall be nullified. Any person seeking to use a ticket obtained in breach of these Conditions in order to gain or provide entry to or remain at the Event will be a trespasser and will be ejected and liable to legal action.
10. Technology Usage
Please note that the use of any cameras, mobile phones, computers and other electronic equipment for the recording, transmission or communication of match details, statistics, images etc is not permitted other than with the proper accreditation.
11. Conditions of Entry
All spectators will be subjected to a search as a condition of entry. The Club strictly prohibits the importation of alcohol, cans, glass bottles or containers, sharp implements, all musical instruments, horns, offensive weapons or any item deemed to have safety implications into the stadium. Plastic containers are authorised provided the caps have been removed. All animals are prohibited.
12. Behaviour in the ground
Foul or abusive language or behaviour, entry onto the field of play at any time and the throwing of any article will not be tolerated and the Club reserves the right to eject spectators who are in breach of these Regulations.
13. Terms and Conditions
The purchaser agrees to abide by these Conditions and the Regulations at all times. The Club reserves the right to cancel your booking without notification if in the past you have defaulted on any payments or contravened any of these Conditions.
14. Ticket Property
Tickets remain the property of the ECB at all times.
15. Change of Conditions
The ECB and the Club reserves the right to change these Conditions from time to time. Where such change materially affects the rights of the purchaser, the purchaser will have the right to a full refund.