Join our team at Sophia Gardens Cardiff

The home of Glamorgan Cricket plays host to many prestigious and exciting events all year round, including international and domestic cricket fixtures, music concerts, dinners, award ceremonies, conferences and more.

Please note the following when applying for roles with Glamorgan CCC:

Applications should be made by email to tracy.cox@glamorgancricket.co.uk unless stated otherwise

  • Please ensure you have the relevant skills and experience for the post before applying
  • Applications must include a CV and covering letter. There is no application form process
  • Applications should be submitted in PDF format, however Word format will be accepted


CURRENT VACANCIES:

 

Tour and Museum Guide

Position: Tour and Museum Guide

Department: Community

Accountable to: Heritage and Education Co-ordinator

The Tour and Museum Guide has responsibility and accountability for the smooth planning and delivery of a first-class stadium tour for both adults and children’s groups, besides liaising with other departments to ensure each area of the business operates to the highest standards and which meets the needs of our diverse audience.

A creative individual with a passion for tours, the Tour and Museum Guide will have responsibility for achieving and exceeding customer expectations, developing key relationships and ensuring that tours and school visits are delivered effectively.

The Main Purpose of this role is to deliver, and help expand, the educational visits and Stadium tours, both on match-days and non-match days, as part of Glamorgan Cricket’s vision to open the gates of the Stadium, thereby providing inspirational and motivational visits to the Club’s headquarters at Sophia Gardens.

1. Key Responsibilities
  • Meeting and greeting groups when they arrive at Sophia Gardens and to ensure that everything is in place for their visit, especially the coaching session in the National Cricket Centre and liaising with other members of the Community team, and Glamorgan staff.
  • Undertaking a check before the group arrives to ensure rooms are available and open, besides liaising with the Operations Department (or Security staff at weekends and out-of-hours) to confirm safe access and movement around the Stadium.
  • Delivering the information-related aspects of the tour, especially the welcome talk on the interactive whiteboard in the Museum.
  • Saying farewell when groups depart and ensuring they safely leave Sophia Gardens.
  • Dealing with any medical emergencies or other incidents which may take place during the visit.
  • Planning and delivering presentations at schools or other locations, as directed by the Heritage and Education Co-Ordinator.
  • Attending off-site meetings, conferences, teaching seminars etc as directed by the Heritage and Education Co-Ordinator.
  • Promote opportunities for match-day visits by schools and other groups including international matches, games in The Hundred by the Welsh Fire as well those staged by Glamorgan CCC.
  • Contacting and visiting schools to promote the educational packages offered by Glamorgan CCC.
2. Key Working Relationships
  • Liaising with teachers and group leaders, answering any general questions they may have, and gathering any feedback.
  • Providing regular feedback to the Heritage and Education Co-ordinator, and other Glamorgan/ Cricket Wales staff about the tour and to make suggestions about the continued improvement of the educational experience.
  • A willingness to work at weekends or evenings.
3. Skills Experience and Background
  • A working knowledge of the history of Glamorgan CCC and Sophia Gardens.
  • A clear and strong voice, allied to excellent communication skills and being comfortable speaking in front of groups of people.
4. Personal Attributes
  • Friendly disposition and calm manner.
  • A positive and dynamic style of delivery.
  • Highly developed inter-personal skills and a good sense of humour.
  • Good IT skills and competence with interactive equipment.
  • Effective team-working.
  • DBS compliance.
  • An ability to speak Welsh (or French) would be advantageous.
  • An awareness and empathy with matters relating to Health and Safety, as well as well-being and disability.

The successful applicant will sign a casual contract with Glamorgan County Cricket Club, with payment on a basis of £14 per hour and holiday pay on a pro-rata basis.

A pre-employment induction will take place with a briefing from the Heritage and Education Co-ordinator, and opportunities to observe colleagues.

Applications, together with a copy of an up-to-date c.v., containing names of referees, plus a cover letter, should be sent to Andrew Hignell [andrew.hignell@glamorgancricket.co.uk], Glamorgan County Cricket Club, Sophia Gardens, Cardiff, CF11 9XR. The closing date for applications is 5pm on February 26th

Find out more

 

If you would like to express your interest in joining please send your CV and covering letter by email to: tracy.cox@glamorgancricket.co.uk